Refund Policy

Membership refunds and cancellation: NMTC makes all efforts to ensure satisfaction with membership purchases. Refunds for a membership will be provided within 3 business days of the reception of payment for a new or renewing member, with the following conditions:

If organizational/individual accounts tied to the membership have downloaded/accessed/viewed any of the available documents, courses, or training online via NMTC, the refund will be allocated minus the current non-member rates for any resources downloaded/viewed online as part of NMTC member value

If organizational/individual accounts tied to the membership have not downloaded/accessed/viewed any of the available documents, courses, or training online via NMTC, a full refund will be process

After 3 business days, no refunds will be made available for membership purchases. Requests for refunds in membership must be emailed to Council@NMTCImpact.org. Membership can be cancelled at any time by requesting such cancellation in an email to Council@NMTCImpact.org. Any membership cancellations that take place more than 3 business days after purchase of a membership will not receive any refunds, however all membership-related listings, benefits, and values will be cancelled.

Merchandise Refunds: Refunds on merchandise and products purchased in NMTC’s online store are only made available if there is insufficient inventory OR if request for refund is made by email to Council@NMTCImpact.org prior to shipment of purchased materials.